Privacy at EgoGames: How We Handle Player Data

Anyone who opens an account at EgoGames entrusts us with personal information. This statement describes which data arises on egogames1.com, what we need it for, how long we keep it and which rights players have under the General Data Protection Regulation (GDPR). Our principle is simple: we only collect what is actually needed to operate a secure player account.

Data That Arises during Use

Depending on how the website is used, different data arises:

• On a simple visit: technical information such as IP address, browser type, operating system, time of access and pages viewed.
• At registration: name, date of birth, address, email address and password, which is stored exclusively in encrypted form.
• During the identity check: copies of identity and address documents and the recording from the short liveness check by camera.
• For payments: payment method, amounts, times and transaction identifiers. Complete card data is processed by the respective payment service providers.
• When playing: stakes, winnings, titles played, tournament participation and the status in the VIP programme.
• When contacting support: content of chat messages and emails including attachments.

What We Use the Data For

We process this information for clearly defined purposes: to manage the player account, process deposits and withdrawals, check age and identity, prevent fraud and money laundering, implement player protection measures such as a self-exclusion, evaluate tournaments, calculate cashback and VIP levels and answer requests to our customer service.

In addition, we evaluate usage data in aggregated form in order to improve the website technically, find errors and make the lobby clearer.

What the Processing Is Based On

The GDPR requires a legal basis for every processing operation. For us, these are mainly:

• Performance of a contract (Art. 6(1)(b) GDPR): everything necessary for managing the account, payments and game operation.
• Legal obligations (Art. 6(1)(c) GDPR): identity and age checks as well as retention and verification obligations.
• Legitimate interest (Art. 6(1)(f) GDPR): protection against fraud, system security and technical improvements.
• Consent (Art. 6(1)(a) GDPR): newsletters, promotional messages and non-essential cookies. Anyone who wants to withdraw consent can do so at any time; this changes nothing retroactively.

Cookies and Storage Technology in the Browser

A login does not work without some technical cookies: they remember the session, the language setting and security features. We set these essential cookies without separate consent.

We only set cookies for statistics or marketing after consent via the cookie banner. The selection can be changed there at any time. In addition, cookies can be deleted or blocked in the browser settings, although individual functions of the website may then be restricted.

Who Receives Data Besides Us

We do not sell personal data. Data is only passed on to the extent necessary for operation: to payment providers so that money can come in and go out, to game studios for the technical execution of rounds, to service providers for identity checks and to technical partners such as hosting or chat providers. These partners only process data within the framework of our instructions.

If authorities request information on the basis of legal regulations, we are obliged to hand it over. If data ends up with partners based outside the EU, we secure the transfer with the safeguards provided for this purpose.

Retention and Deletion

We only keep data for as long as the respective purpose requires. Account data remains stored as long as the account exists. After closure we delete it, unless statutory retention periods prevent this, for example for payment and verification records. Data on a self-exclusion may remain stored for longer so that the exclusion works reliably.

Technical logs are deleted or anonymised at short intervals.

Technical Protective Measures

The entire connection to egogames1.com is encrypted. We do not store passwords in plain text, and internally only those employees whose tasks strictly require it see player data. Every account can be additionally secured with two-factor authentication. We recommend activating this function directly after registration.

Players' Rights under the GDPR

Every person whose data we process has the following rights:

• access to information about which data is stored,
• rectification of incorrect or incomplete details,
• erasure, insofar as there is no retention obligation,
• restriction, for example if the accuracy of data is disputed,
• data portability in a common format,
• objection to processing based on a legitimate interest,
• withdrawal of consent given, with effect for the future,
• complaint to a competent data protection supervisory authority.

We accept requests regarding these rights via live chat and by email. So that no data goes to unauthorised persons, we check the identity of the requesting person before providing information. All contact channels are described on our contact page.

Messages and Newsletters

We only send information about new promotions, tournaments or free spins if consent has been given. Unsubscribing works at any time via the account settings or the link at the end of each message. During a self-exclusion we never send advertising.

Persons under 18

Playing with us is only possible from the age of 18, and we deliberately do not record data from children or young people. If a check reveals that an account belongs to a minor, we close it and delete the data, insofar as there is no obligation to retain it.

Automated Checks

Some checks run partly automatically, for example comparing ID data with the details given at registration or detecting unusual payment patterns to protect against fraud. If an account is restricted as a result of such a check, our team looks at the case personally on request. Nobody has to accept a purely automated decision.

Updates

If our processes or the legal requirements change, we adapt this statement. The current version is always on this page. Our terms of use also apply.

Frequently Asked Questions