Terms of Use for the Player Account at EgoGames

These terms govern the use of egogames1.com and all games, tournaments and promotions offered there. They are accepted when a player account is opened. We have tried to word them as clearly as possible, because rules only help if they are actually read. Where individual offers have their own rules, such as a bonus or a tournament, these special conditions supplement the principles described here.

A. Who May Open an Account

A player account at EgoGames can only be opened by a natural person who is at least 18 years old and is permitted to take part in online gambling at their place of residence. Accounts for companies, clubs or groups are not provided for.

Only one account is permitted per person, household, device and payment method. Multiple accounts are merged or closed; bonuses and any winnings arising from them may be forfeited in this case.

B. Details at Registration

All details at registration, i.e. name, date of birth, address and email address, must be complete and true. Changes, for example after a move, must be reported to customer service. False or third-party data leads to the account being blocked.

Login details are personal. The account holder bears responsibility for ensuring that nobody else gains access. We strongly recommend two-factor authentication, which can be activated in the account settings.

C. Identity Check

Before the first withdrawal, and in justified cases earlier, we check the identity of the account holder. The process consists of four steps and includes a short liveness check by camera. A valid identity document, a current proof of address and proof of the payment method used may be requested.

As long as the check has not been completed, withdrawals may be withheld. Submitted documents must be unaltered, clearly legible and complete.

D. Payments into the Account

Deposits are possible from €20; a higher minimum amount may apply to individual promotions. Different maximum limits apply depending on the payment method. Payments may only be made with payment methods registered in the name of the account holder.

The account does not serve as a bank or savings account. We may reject deposits that are recognisably not intended for playing, for example deposits made only to pass money through.

E. Withdrawals

The following limits apply to withdrawals: at least €20, at most €500 per transaction, €3,000 per day and €20,000 per month. Higher amounts are paid out in several partial steps.

Withdrawals are always made to a payment method in the name of the account holder. As long as a bonus with outstanding wagering conditions is active, withdrawals from the bonus balance are not possible. The processing time depends on the chosen method and on the status of the identity check.

F. Bonus Offers and Promotions

Bonus offers are voluntary and can be declined when depositing. The respective published conditions apply to each offer, in particular wagering requirement, validity period and game weighting. For the welcome package, bonus funds and free spin winnings are wagered 30x, a bonus is valid for 10 days and free spins for 24 hours.

The complete rules are on our bonus page, and the current offers under promotions. In the event of misuse, for example through multiple accounts or collusive play, bonuses and associated winnings may be removed.

G. Games, Tournaments and Technical Faults

The rules of a game are in the respective info menu and apply to every round. For tournaments, the duration, scored games and prize distribution on the respective tournament card are additionally decisive.

In the event of a technical malfunction, affected rounds and payouts become void. In the case of connection drops, the status logged by the game server applies. Stakes from a void round are generally refunded.

H. Prohibited Conduct

The following in particular are prohibited:

• the use of third-party identities or payment methods,
• the use of software, bots or scripts to control games,
• the deliberate exploitation of errors in games or on the website,
• arrangements between players to the detriment of other participants, for example in tournaments,
• money laundering or any other unlawful use of the account,
• abusive or threatening behaviour towards our team or other players.

In the event of breaches, we may temporarily block the account, close it permanently and withhold unlawfully obtained winnings.

I. End of Account Use

An account can be closed at any time via customer service. Any existing balance is paid out according to the withdrawal rules. Anyone who wants to take a break for reasons of player protection will find all information on the responsible gambling page.

We reserve the right to close an account if the requirements of section A are no longer met or serious breaches have occurred. We may deactivate accounts that have not been used for a very long period after prior notification.

J. Complaints and Resolution

We accept questions and complaints via live chat and by email. A complaint should contain the facts, the date and, if available, transaction or round numbers. We review every complaint and respond in writing. How a request is processed most quickly is described on our contact page.

K. Liability

We are not liable for damage caused by disruptions outside our sphere of influence, for example outages of internet providers, devices or payment services. Nor are we liable for losses caused by passing on login details. Liability for intent and gross negligence remains unaffected.

L. Intellectual Property

Content on egogames1.com, including texts, graphics, logos and the design of the lobby, is protected. The games themselves belong to the respective development studios. Reproduction or commercial use without consent is not permitted. This also applies to the automated extraction of game results, leaderboards or bonus offers.

M. Adjustments

We may adjust these terms, for example when new features are added. We announce material changes in advance by email or at the next login so that there is enough time to read them calmly. Continued use of the account after they take effect is deemed consent. Information on the handling of personal data is provided separately in our privacy policy.

Frequently Asked Questions